How much will I pay for delivery and VAT?
VAT is included in all our prices. Delivery is calculated for you at the checkout so that you can clearly see how much you will pay for all aspects of your purchase.
Are the products I receive, going to be a true likeness of the photos on the website?
Most of our products are naturally sourced and so variations in colour may occur from batch to batch. Some of our products may be photographed when wet and therefore the photos will be more colourful than when these products are dry.
When will I receive my delivery?
We usually deliver within 3-5 days however if you require a special next day delivery please contact us via email on firstname.lastname@example.org
Will I receive a valid VAT receipt?
On completing your online order, a full VAT receipt will automatically be emailed to the email address provided. If for any reason you do not receive a receipt, please email email@example.com
What size of stone should I order for my driveway?
We would recommend anything from 10mm up to 20mm for a driveway or path.
Where do you deliver to?
We deliver to all of the United Kingdom and the Republic of Ireland. Please enter your postcode at the basket stage to get an accurate quote for delivery.
Can I place an order over the phone?
Yes, one of our sales team would be happy to take your order on the phone. Contact us on 07795 147966
What if I am not available to receive the order?
It is always best if you can personally be there to receive your order and sign for it. The delivery driver will usually call you to make sure that they are allowed to leave it in your absence.
What refund do I get if I realise that the products delivered are no longer wanted?
The customer is responsible for shipping the goods back to us. Once the goods have been received, a full refund will be given as long as the goods are received by us in their original condition. Goods must be returned within 7 working days from delivery. All goods surplus to requirements or no longer wanted are subject to a £25 handling fee.
If I am unhappy with my goods can they be returned?
If for some reason, you are not happy with the products received we will fully refund your purchase price.
If your order needs to be returned we ask only a few simple considerations:
- If you are unhappy with your product, please inform the driver before the bulk product is tipped as no refund is applicable after tipping.
- If you are unhappy with products that are in bulk bags or small bags, please inform the delivery driver at the time. A collection fee will apply otherwise.
- Small quantities delivered by courier can be fully refunded. However, the customer is responsible for paying for return postage.
- In the event of any of the product having been used, or the bag/product not being in the same condition as delivered, there is no refund applicable (you cannot use any portion of the product or damage the bag/product).
Can my goods be collected?
Yes, goods can be collected at 140 Greencastle Road, Omagh, Co Tyrone, BT79 7QN. You can find us on Google maps or find our location on our ‘contact us’ page.
What if I have to cancel my order?
If you have placed an order online and then cancel prior to delivery for whatever reason, we will refund your purchase in full.
What payment methods do you accept?
We accept Mastercard, VISA, American Express and Maestro card payments. We also accept PayPal.
Do you offer a discount to the trade?
For trade inquiries please email firstname.lastname@example.org
Who do I contact if I need more information on the delivery I am expecting?
During COVID19 Please note: It is not possible to give a delivery date/slot. Please allow extra time for your email to be answered.